List Of Companies With The Best And Worst Customer Service Revealed

These days, customer service really is everything. I have a friend who will not settle for anything less than exceptional customer service and sometimes I think she’s being over the top but really, why shouldn’t we all expect that?

If we are paying for a service and we need help with something, we should be provided with help in a timely and polite manner. Some companies have zero problem with this but others….have a really hard time. Research by 24/7 Wall St. and Zogby Analytics polled 1,500 adults regarding best and worst customer service at 151 of America’s best known companies.

Customer Service Hall Of Fame-

  1. Amazon
  2. Apple
  3. Costco
  4. Netflix
  5. YouTube
  6. FedEx
  7. UPS
  8. American Express
  9. Chick-fil-A
  10. Marriott
  11. Google
  12. Publix
  13. Hilton


Customer Service Hall Of Shame- 

  1. Comcast
  2. Bank of America
  3. Wells Fargo
  4. Sprint
  5. AT&T
  7. DISH Network
  8. Cox Communications
  9. Spirit Airlines
  10. United Airlines
  11. Verizon Fios
  12. T-Mobile

To be honest, I’d move a couple of those around but for the most part, these lists are pretty spot on.

SOURCE: 24/7 Wall Street 


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